1. Business Information

The registered legal name, registration number, PAN/VAT details, and other legally required business particulars should be added once verified.

2. Website Use

You may use this website to learn about our products, contact our team, make enquiries, and access available ordering services.

You agree not to:

• Use the website for an unlawful purpose.
• Submit false, misleading, or fraudulent information.
• Attempt to disrupt, damage, or gain unauthorised access to the website.
• Interfere with website security or other users' access.
• Copy or misuse protected branding, product photographs, text, or other materials without permission, except where permitted by law.

We may take reasonable steps to protect the website and investigate suspected misuse, subject to applicable law.

3. Product Information

We aim to provide clear and accurate product descriptions, photographs, packaging information, and usage guidance.

Product photographs are illustrative and may differ slightly from actual packaging due to printing, display settings, or packaging updates. Such differences do not excuse material misrepresentation.

Ingredients, net quantity, batch details, manufacturing date, expiry or best-before information, applicable prices, and other mandatory product particulars should be checked on the relevant packaging and product information.

Where website information conflicts with mandatory product labelling or applicable law, the law and legally required product information prevail.

We do not claim that every product is suitable for every dietary requirement. Customers with allergies or food sensitivities should review the ingredient and allergen information.

4. Prices and Availability

Prices, packaging sizes, offers, and product availability may change from time to time.

The applicable price, quantity, delivery charge, and other order conditions will be communicated through the relevant ordering channel before the order is finalised, as required by law.

We will not knowingly use inaccurate pricing or product information to mislead customers. If a genuine error is identified before an order is completed, we will explain the issue and seek the customer's agreement to any revised terms rather than silently changing the agreed price.

Promotional offers are subject to the specific conditions disclosed with the offer and applicable law.

5. Orders and Order Confirmation

Orders may be placed through the ordering methods currently offered on our website, including WhatsApp where available.

When placing an order, customers should verify:

• Product name and packaging size.
• Quantity ordered.
• Applicable product price and total amount.
• Delivery address and contact number.
• Delivery charge and estimated delivery time.
• Payment method and relevant order conditions.

An enquiry or message expressing interest does not, by itself, guarantee that an order has been accepted.

Where an order is accepted, we will confirm its relevant details through the applicable communication channel. Required electronic-commerce disclosures, transaction records, or confirmations will be handled in accordance with applicable law.

6. Payment

Payment methods and instructions will be communicated through our official ordering channels.

Customers should verify the recipient and payment details before making a payment. Do not share your banking password, wallet PIN, or one-time password with anyone claiming to represent Jyoti Foods.

Where applicable, retain your receipt, payment confirmation, and order reference.

Any refund due will be handled in accordance with applicable law and the circumstances of the transaction.

7. Delivery

Delivery availability, charges, and estimated delivery times depend on the destination, order size, stock availability, and transport arrangements.

We will communicate applicable delivery arrangements when confirming an order. Delivery estimates are not guaranteed arrival times unless expressly confirmed as such.

If a delay, delivery failure, or other problem occurs, contact our team with your order reference. We will review the issue and discuss an appropriate solution in accordance with applicable law.

Nothing in this section excludes any remedy that a customer is legally entitled to receive.

8. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible with your order reference.

We will explain whether the requested change is possible, considering whether the order has been confirmed, prepared, dispatched, or delivered.

Any cancellation restrictions must be consistent with applicable consumer and electronic-commerce law. This section does not remove a consumer's statutory rights.

9. Returns, Replacements, and Refunds

If you receive an incorrect, damaged, defective, expired, or otherwise non-conforming product, contact us promptly and provide the available purchase and product details.

Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, refund, or other legally required resolution.

Please retain the original packaging and relevant batch information where possible, particularly for food-quality or safety complaints.

For food hygiene and safety reasons, customers should contact us before returning a food product. This procedure does not restrict any return, refund, compensation, or other remedy required by law.

We will assess complaints fairly and will not use a blanket “no refunds under any circumstances” rule to override statutory consumer protections.

10. Product Quality and Food Safety

We aim to supply products that meet applicable requirements for food safety, hygiene, quality, and labelling.

Customers should:

• Follow storage and usage instructions on the product packaging.
• Check the relevant expiry or best-before date.
• Keep products away from moisture and contamination.
• Avoid consuming products with damaged packaging or suspected contamination.
• Contact us promptly if a product appears unsafe or does not match its description.

If a product-quality or safety issue is reported, we may request the product name, batch number, packaging photographs, purchase details, and a description of the concern to investigate the matter.

Nothing in these terms excludes legal responsibility that cannot lawfully be excluded.

11. Wholesale and Distribution Enquiries

Retailers, wholesalers, and prospective distributors may contact us to discuss business opportunities.

Wholesale prices, minimum quantities, credit terms, distribution arrangements, delivery schedules, and other commercial terms will be communicated separately and confirmed where appropriate.

A general enquiry does not constitute a distribution agreement, agency appointment, or guarantee of supply.

12. Intellectual Property

Unless otherwise stated, website text, logos, branding, product photographs, graphics, and other original materials are owned by Jyoti Foods or used with appropriate permission.

You may view and use the website for personal, informational, or legitimate business-enquiry purposes.

You may not reproduce, commercially exploit, modify, or distribute protected materials without permission, except as allowed by applicable law.

13. Third-Party Services and Links

Our website may link to WhatsApp, payment services, social media platforms, delivery services, or other external websites.

Those services may operate under separate terms, privacy policies, and security arrangements. We do not control their independent operations.

Any transaction involving a third-party service remains subject to the applicable arrangements, without removing any responsibility that Jyoti Foods has under applicable law.

14. Privacy

Personal information collected through the website or our ordering channels will be handled in accordance with our Privacy Policy and applicable Nepalese law.

Please review the Privacy Policy to understand what information we may collect, how we use it, and how you may contact us regarding privacy matters.

15. Website Availability and Accuracy

We aim to keep the website available and its information accurate. However, interruptions, technical errors, maintenance, or outdated information may occasionally occur.

We may update, modify, or discontinue website features where reasonably necessary.

This section does not permit us to avoid legal obligations concerning product quality, consumer rights, misleading representations, or any other liability that cannot lawfully be excluded.

16. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control, such as independent third-party service interruptions.

Nothing in these terms excludes or limits liability for fraud, deliberate misconduct, statutory consumer remedies, or other liability that cannot lawfully be excluded or limited.

Any assessment of responsibility will depend on the facts and applicable law.

17. Changes to These Terms

We may update these Terms & Conditions when our website, business operations, services, or applicable legal requirements change.

The updated terms will be published on this page with a revised date. Changes will apply as permitted by law, and any separate agreement or completed transaction will be treated in accordance with its applicable terms and legal requirements.

18. Governing Law and Disputes

These terms are governed by the applicable laws of Nepal, including the Constitution of Nepal, 2072 (Article 44 on Consumer Rights), the Consumer Protection Act, 2075, Food Hygiene and Quality Act, 2081, Electronic Transactions Act, 2063, and Electronic Commerce Act, 2081, where applicable.

If a concern arises, customers are encouraged to contact us first so that we can attempt to resolve the issue fairly.

Nothing in these terms prevents a consumer from approaching a competent authority, consumer protection body, court, or other forum available under applicable Nepalese law.

Any dispute will be handled by the competent forum under the applicable legal framework.

19. Contact Information

We appreciate your interest in Jyoti Foods and aim to provide clear product information and responsible customer service.