1. Information We Collect

Depending on how you interact with us, we may collect the following information.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including:

• Responding to questions and customer enquiries.
• Confirming and processing orders, where applicable.
• Arranging delivery and communicating order status.
• Responding to product-quality concerns, returns, and complaints.
• Managing wholesale and distributor enquiries.
• Maintaining business and transaction records.
• Securing and maintaining our website.
• Preventing fraud, misuse, or unauthorised activity.
• Meeting legal, regulatory, accounting, or other applicable obligations.
• Improving our products, services, and customer support.

We will seek consent where required by applicable law and will not use personal information for an incompatible purpose without an appropriate legal basis.

3. Marketing Communications

We may send promotional messages, product announcements, or offers where permitted by law and, where required, with your consent.

You may ask us to stop sending promotional communications by contacting us through our official email or WhatsApp channel. Necessary non-promotional communications relating to an existing order, a product-safety issue, or a legal obligation may continue.

4. WhatsApp, Payments, and Third-Party Services

Our website may link to WhatsApp or other third-party platforms for customer enquiries and ordering. If you use those services, the information you provide may also be processed by the relevant service provider under its own privacy terms.

If a payment provider is used, payment processing may be subject to that provider's terms and privacy policy. We do not claim that a payment service is integrated into our website unless the integration is active.

We do not intend to collect or store your complete card details, banking passwords, wallet PINs, or one-time passwords.

5. When We Share Information

We may share relevant information, only to the extent reasonably necessary, with:

• Delivery or courier providers, where needed to fulfil an order.
• Website hosting, maintenance, communication, or technical service providers.
• Payment service providers, where applicable.
• Professional advisers or auditors, where reasonably necessary.
• Competent authorities where disclosure is required or permitted by applicable law.

We do not sell personal information to third parties as a commercial product.

Where a service provider processes information on our behalf, we aim to use appropriate arrangements to protect that information.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, dispute resolution, security, and legal or accounting obligations.

The retention period depends on the type of information and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or remove identifying details, subject to applicable law and legitimate recordkeeping needs.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle personal information responsibly and address security concerns appropriately.

8. Your Privacy Rights

Subject to applicable law and the circumstances of the request, you may contact us to:

• Ask whether we hold personal information about you.
• Request access to or correction of inaccurate information.
• Ask about the purpose for which your information is being used.
• Request deletion or cessation of use where legally appropriate.
• Withdraw consent where processing is based on consent, subject to applicable legal and operational requirements.
• Raise a concern about how your information has been handled.

We may need to verify your identity before responding. Certain records may need to be retained where required by law or necessary to resolve a dispute.

9. Children's Privacy

Our website is intended for general consumers and business visitors, not specifically for children. We do not knowingly request children's personal information for unnecessary purposes.

If you believe a child has provided personal information to us, contact us so we can review the matter and take appropriate action.

10. External Links

Our website may contain links to third-party websites or services. We do not control their privacy practices, security, or content. Please review their respective policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business practices, services, or applicable law.

The revised version will be published on this page with an updated revision date. Material changes will be communicated through appropriate channels where required by law.

12. Contact for Privacy Matters

Please include “Privacy Request” in the subject line of your email.

This policy explains our privacy practices and does not limit any rights available to individuals under applicable law.